How do memberships work?
Becoming a Genius Greens member unlocks a range of benefits. Memberships can be for one year or three-month intervals. The main benefits include free shipping, special member exclusive items when available, and invitations to any members-only events that take place. Ongoing memberships also allow us to get to know you and your preferences. We’re able to make sure you receive an interesting variety so you can try new things and avoid orders becoming too repetitive. This factors into our curation of your orders.
In addition, members become part of the thriving “Farm-to-Table” community we are fostering for likeminded people with an interest in sustainable local farming, supporting healthy living, and gourmet quality freshness and flavours.
How do I become a Member?
If you are not already a Member, the Become a Member section is where you can sign up. Shop Now is where you can browse our selection and add any items to your order. If you are a Member and signed in, you will see the Member’s Shop. Any items you order after signing in as a Member will have the free shipping applied.
Do I need to be a member to make an order?
You don’t need to be a member to buy. To make an order as a non-member, simply choose to “Continue as guest” when prompted.
How does a subscription work? What’s the difference between a subscription and a membership?
A Genius Greens membership involves payment of a fixed rate that applies to a certain time period (either one year or three months at a time). Memberships include a range of benefits including free shipping and more. A subscription/subscriber refers to recurring orders – pre-paid orders that repeat until cancelled. Subscribers do not gain access to member benefits (unless they become members).
Being a member and a subscriber are not mutually exclusive. You can be either, or both. Memberships include benefits and involvement in the Genius Greens community. Subscriptions are simply a convenient way to set up recurring orders.
I’m not sure what to order. Where do I start?
Many of our members start with Grower’s Choice, a Vegetable Basket, and adjust their future orders from there. You can add to it if you want more at any time or even not take delivery any week by simply letting us know the Friday before the week of delivery.
Can I make changes to my orders?
Yes you can. Just log in and click Account in the top right corner of the banner, and then view your order under My Subscriptions. This is where you can add or remove items.
What is the delivery schedule?
We set a delivery day for each delivery zone once a week.
North, West and Mid-levels on Hong Kong Island and Kowloon.
Southside and Eastern Hong Kong Island
Shatin, Ma On Shan and Sai Kung.
We will add additional areas such as Discovery Bay (we’ll let you know as soon as that is available).
How do I select which type of lettuce to order?
Our aim is to make sure you enjoy the best variety of lettuces, that work alone or in combination, while also trying new varieties. We understand that most people aren’t as obsessed with lettuce as we are, and it can be a little overwhelming to keep track of all the different kinds. But we really want you to try the best of what we have! That’s why we curate a variety of lettuce in each set and any additional heads that you may order.
Over time, after you have experienced the wide range of specialty lettuce that we are growing for our members, you may want to let us know your preferences. We will focus on those varieties in your subsequent orders.
Where does Genius Greens produce come from?
Our lettuces, herbs and microgreens are grown in our aeroponic vertical farms in Hong Kong, using our own proprietary system. Roots are suspended in the air, rather than planted in soil, and are sprayed with a nutrient mist. This process allows for efficient use of space and various other environmental benefits, including major water conservation (80-90% less water than soil-based farming). Find out more about our vertical farming benefits here.
Our vegetable baskets are curated from the best selections available for the week from our local organic growers cooperative. Many are certified by the Hong Kong Organic Farming Association, which is now known as Sustainable Ecological Ethical Development Foundation (SEED).
What kind of prep do I need to do when my greens arrive?
Just keep them chilled. Refresh with water and give them a rinse. Since our plants are delivered live with their roots still intact, you essentially “harvest” right before you eat for a “farm-to-table” experience. Then just spin and serve.
How does Genius Greens choose which greens to include?
We select a mix that would make a nice salad combination, while also including different varieties for texture and colour. We want to let our members enjoy a wide variety of lettuce over time – so we try to give them different types each week/delivery.
With this objective in mind, we import over 20 varieties of non-GMO seeds, organic when available, all with phytosanitary certificates from our global seed company in the Netherlands. Each week, we rotate different varieties to grow. We test how each variety will grow in our controlled environment that is maintained to minimize energy and water, while meeting our texture, taste and other quality standards.
What happens to unsold produce?
We grow and harvest weekly to meet membership needs. Any unsold produce is donated each week to Feeding Hong Kong, which serves the needy and elderly. It’s another part of our sustainability philosophy.
How do I navigate the website?
The main page is our storefront, where you can learn about Genius Greens products, how our process works and other top level info to learn what we are all about. To get back to the main page, just click the Genius Greens logo in the top left corner from whatever page you are on. At the bottom of the each page, you’ll find links to contact us, sign up for our newsletter, link to our FAQs, and our social media.
What is my Account?
You can create your Genius Greens customer account here: https://www.geniusgreens.com/account/register
Please note that you need to activate your account in order to edit your subscriptions. Please note that you need to activate your account in order to edit your subscriptions.
An account is not the same as a membership. An account is a standard e-commerce requirement that enables transactions to be made through our website.
The Account section is where you can view and edit your Account information such as name / contact info, as well as your subscriptions (recurring orders).
What is the Cart?
Cart is where you will see the items you would like to order. View any items in your cart, and proceed to checkout from here.